Personal Data Charter

I. GENERAL INFORMATION

The following Charter outlines the data protection policy of Hôtel du Port (hereinafter referred to as “the Hotel”) regarding the processing of personal data.

This Charter applies to all personal information and data provided by you or collected during your stay at the Hotel or while browsing the website https://hotelduportnogent.com/ (hereinafter referred to as the “Website”).

Through the Website, the Hotel may collect personal data from any person submitting a question via the “Contact” section of the Website or making an online reservation at https://hotelduportnogent.com/.
Any personal information that you may provide to the Hotel is subject to the provisions of the French Data Protection Act No. 78-17 of January 6, 1978 (as amended) and to the European regulations on personal data protection.

II. YOUR RIGHTS

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data.
You also have the right to data portability, the right to withdraw your consent at any time for processing based on consent, the right to lodge a complaint with a supervisory authority, and the right to determine the fate of your personal data after your death.
These rights can be exercised at any time.

 

III. PERSONAL DATA PROCESSING

3.1 Purposes of Data Collection

The collection of personal data by the Hotel allows it to:

• Respond to messages sent through the “Contact” section of the Website and provide information about the Hotel’s hospitality and catering services;

• Enable you to make online or on-site reservations at the Hotel;

• Manage your stay at the Hotel;

• Offer you the best possible experience and ensure the same personalized service during future stays;

• Manage newsletter subscriptions and cancellations;

• With your prior consent, send you information about the Hotel, its services, and promotional messages;

• Handle accounting, financial matters, and potential disputes.

Mandatory information required to respond to your requests (such as name, first name, address, and email) is marked with a triangle on collection forms. If these fields are not completed, the Hotel will be unable to process your request.

 

3.2 Retention of Personal Data

Your personal data is stored for no longer than necessary for the purposes stated below:

Customer Data Management:

• Active database (immediately accessible): kept for the duration of the relationship and 5 years thereafter.
  Passport data is retained for the duration of the stay.

• Archived database (limited access): kept for 5 years after the end of the active retention period.
  At your request and with your prior consent, passport data may be retained until the passport’s expiration date.

Sensitive Data Management:

• Retained for the duration of your stay. With your consent, this data may be retained for 5 years after your last stay for your comfort and personalized service.

Payment Management:

• Active database: retained for the duration of the transaction.

• Archived database: with your consent, payment data (excluding the security code) may be retained until the expiration date of the payment method.

Financial and Accounting Management:

• Active database: retained until the accounting period is closed and accounts are approved.

• Archived database: retained for 10 years after the end of the active retention period.

Cookies and Other Trackers:

• Session cookies: retained for the duration of a session.

• Consent-based cookies: retained for 13 months after consent.

• Visitor tracking cookies and IP addresses: retained for 13 months after the first visit.

Newsletter: retained as long as your subscription is active.
Commercial Prospecting: retained for 3 years after the last contact or after two unanswered solicitations.

 

3.3 Data Recipients

The recipients of your personal data include:

• Hôtel du Port

• Médialog, provider of the Property Management System (PMS) for reservations and customer files

• Expérience, provider of email campaigns and customer satisfaction tools

• D-EDGE, provider of the Global Distribution System (GDS), the online booking engine, and the Channel Manager

And more generally:

• The hosting provider of the online booking site

• E-commerce transaction management providers

• Financial institutions and online payment service providers

The Hotel only shares your data with third parties when:

• You have given prior consent;

• It is necessary to provide the requested service or respond to your inquiry;

• It is required by a competent authority (judicial or administrative).

All reservations are stored on a dedicated server hosted by Médialog.

 

3.4 Data Transfers Abroad

Some recipients of your data may be located outside the European Economic Area (EEA). Any transfer outside the EEA is carried out with appropriate safeguards, in accordance with applicable data protection regulations.

You may obtain a copy of these safeguards by writing to:
Hôtel du Port, 8 rue du Port, Nogent-sur-Marne, France
or by email at reception@hotelduportnogent.com.

 

3.5 Security and Confidentiality

The Hotel has implemented technical and organizational security measures in line with current best practices, particularly regarding its information system.
Every effort is made to ensure the confidentiality and integrity of your personal data and to prevent unauthorized access, alteration, destruction, or loss.

When making reservations, you may be required to create a personal account and password as part of the Hotel’s security policy.

 

IV. COOKIES

4.1 What is a Cookie?

A cookie is a text file that may be stored on your device (computer, tablet, smartphone, etc.) when you visit an online service.
It enables the issuer to recognize your device during the cookie’s validity or storage period.

 

4.2 Cookies Used on Our Website

When you browse our Website, we may, subject to your choices, install cookies that allow us to:

• Compile statistics on visits and usage to improve our services;

• Adapt the Website’s display to your preferences (language, resolution, operating system, etc.);

• Associate your browsing data with your account to send you personalized offers;

• Remember form data or service selections made on the Website;

• Allow access to reserved areas such as your account;

• Implement security measures requiring re-authentication after a certain period.

4.3 Managing Your Cookie Preferences

You can manage cookies through your browser settings or dedicated online tools.
These settings may affect your browsing experience or access to certain features.

(a) Accepting Cookies

If you allow cookies to be stored on your device, they may be temporarily saved and readable only by their issuer.

(b) Refusing Cookies

If you refuse cookies or delete them, some parts of the Website may not function properly (e.g., login-protected content).
The Hotel declines all responsibility for reduced service performance due to refused or deleted cookies.

(c) Managing Cookies by Browser

You can configure cookies via your browser’s help menu:

• Internet Explorer™: Block or allow cookies

• Safari™: Manage cookies

• Chrome™: Cookies settings

• Firefox™: Enable/disable cookies

• Opera™: Cookies help

(d) Managing Advertising Cookies

You may manage advertising cookies via the European Digital Advertising Alliance (EDAA):
http://www.youronlinechoices.com/fr/controler-ses-cookies/

This platform allows you to accept or refuse advertising cookies from various companies. Note that this will not remove ads entirely but will stop personalized targeting.

(e) Shared Device Use

If your device is shared with others, the Hotel cannot guarantee that displayed services or ads correspond to your own usage.
Device sharing and browser settings are your responsibility.

For more information, visit the CNIL’s official page: cnil.fr/fr/cookies-et-autres-traceurs.

V. PAYMENT SECURITY

Payments made by credit card are processed via a secure SSL (Secure Socket Layer) protocol, ensuring that transmitted information is encrypted and unreadable by third parties during transmission over the network.

VI. TELEPHONE MARKETING OPT-OUT

Under Article L.223-2 of the French Consumer Code, consumers may register for the Bloctel telephone solicitation opt-out list.
Registration is free and can be done on the website: www.bloctel.gouv.fr